Vintage items are used items. All items are as pictured and described. If you have any questions please ask before purchase. Our pieces do not come with a certificate or appraisal unless stated in the listing. We recommend that appraisals be carried out by a qualified independent appraiser, someone who does not buy or sell jewellery and therefore has no vested interest in the outcome of their findings.
We accept returns / you may exercise your right to cancel within 14 days of you receiving the item. The item must be in its original condition and can be returned for any reason. Outside the EU shipping both from Addy's Vintage and return shipping to Addy's Vintage is not refundable. The cost of standard rate shipping, £15 for items sent by Royal Mail & £40 for items sent expedited, such as DHL, will be deducted from the refund. Within the EU shipping at the standard rate will be refunded, however, the buyer is responsible for return shipping.
We are unable to accept returns on items which have been purchased on a lay-away / payment plan.
Pieces must be returned with their inventory tag still on and in the ring or jewellery box in which they were shipped. It is recommended that you return the item fully insured as Addy's Vintage cannot be responsible for items lost or damaged on their way back to us.
If you are returning an item from outside the EU the original customs label, CN22 or CN23, or the original Commercial Invoice if the item was sent DHL, must be adhered it to the outside of the returned package. The package must also be returned from the country it was sent to. Please contact us for exact instructions. Failure to return the piece following our instructions may result in us being charged a non-refundable customs clearance fee and VAT at 20%. If these charges are incurred by Addy's Vintage due to incorrectly labelling an item during a return or returning it from a different country than it was originally posted to we will deduct these costs from the customer's refund. No one wants to unnecessarily donate money to the government so please contact us!
We are NOT able to accept a return if the item has been altered in any way. If the item was altered by our jeweller, such as sizing, then we will guarantee the sizing or alteration but are unable to accept a return as the piece is now considered to be a custom item. We cannot accept a return or be held responsible for any work done on a piece by someone who is not employed by Addy's Vintage. This includes resizing or repair work completed by another jeweller.
If something is lost in transit, arrives broken, or you have concerns about a piece please contact us immediately.